Not resolved
Price Affordability

I ordered around 120$ of kids clothes to be shipped to Canada. When I tried to pick up at post office I was asked to pay 50$ in duties, which I did not know about and was not told about when checking out.

I did not accept the parcel. When I contacted Gymboree about it, they told me I would have to "dispute the charge". I did. Then Gymboree contested.

Bank of Montreal caved in and charged me back, despite admitting that Gymboree's information was inconsistent. This was 6 months after I contacted Gymboree to ask for a refund and they told me to dispute the charge.

So when Bank of Montreal was investigating, Gymboree rep Jo promised she would let me know about the parcel. To date she has not.

Reason of review: Pricing issue.

Monetary Loss: $174.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Oct 05, 2015.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Pissed. Didn’t order my Xmas pyjamas from Hatley cause they were too expensive.

Well now I paid more with this surprise duty from Gymboree. Just paid $39 to FedEx.

So mad. These pyjamas better fit right!


thank you for posting this! i was reading their international shipping terms on their site, they do mention duties but i was still unsure.

i will not place my order. i'm in Canada also.


Gymboree online - if you are in Canada DO NOT DO IT. I bought $100 Canadian dollars online on Nov 23.

+ 13% tax which I expected. =$113.

Then, surprise my visa statement was $185 !

They converted from USD to CAD. During the order I was lead to believe I was ordering at CAD prices.

Then, the "free shipping deal" only gets the parcel to the border. Surprise, I had to pay $49 at the post office COD to pick up my parcel.

The 7-14 days promise also only gets you to the border, then anything can happen and they windy give you shipping tracking numbers.

My parcel arrived in 29 days. $113 - on my purchase receipt. BUT $234 - was what I actually paid. AND, to exchange or rtn any items that don't fit, you gave ship it back.

You cannot go to the local mall here in Canada to do this. Customer Service could care less I paid double and waited 3x longer than promised. DO NOT order from Gymboree from Canada. It's a scam.

A rip off. They lie outright at time of ordering and you will be stuck with it. Book Gymboree!

How cruel to do this to a mom who is ordering clothes for her children. Shame on you!!

to Anonymous #1395765


I thought it was strange how it doesnt ask on the website to select your country because the prices will change.i was about to order than i thought maybe these prices are in american dollars so i started to go on google and read some misleading informartion by gymboree ;( i was soo excited for black friday deals but once i calculated canadian dollars plus shipping its not worth it!!!

to Amina #1481066

I also ordered from them too and had to pay the Canada post to pickup the percel. I called them and their customer service said they can’t do anything about it.

But they should mention this on its website t Like free shipping over 50. I will not order from them any more it’s better to business with gap and old navy where they can happily refund you with extra time of period.

You May Also Like